Online therapy

Virtual therapy options explained

Help and support is available online

Virtual sessions, catering to your individual requirements

Largely Due to the Covid pandemic, online therapy has become increasingly desirable for clients looking to embark on a counselling journey, and not attend physical sessions in a room.

What options are available to me?

Our counsellors have undertaken training in order to ensure proficiency in online counselling. This is an enhanced course, over and above regular training and qualifications. As a consequence, you can have peace of mind in choosing to work with therapists who are comfortable and confident in offering sessions via a PC, tablet, or phone. Presently, we offer our therapy service via the following methods:

- Face to Face

- Phone call

- Outdoor

- Facetime

- Skype

- Zoom

What about online confidentiality?

Working online challenges for people of all professions, and therapists are no exception to this. Cornerstone counsellors commit to wearing headphones for sessions conducted, meaning that your voice can only be heard by the person you are talking to. Cornerstone Counsellors will be based either in our offices, or a part of our respective houses where we will not be disturbed, meaning that you can be confident the confidential setting your counsellor is providing is as confidential as a regular session in the therapy room would be. The one component we have no control over is third party applications. Facetime, Skype and Zoom all have their own respective privacy policies, and we would point you to them if you are concerned about privacy. Cornerstone is registered with the ICO, and whilst we do all we can to hold your data sensitively, we cannot take responsibility for the processes of third party providers. We have updated our contract for online working to reflect this.

So how does it work?

We endeavour to replicate the face to face experience for our online clients as much as possible. Therefore, in the same way that you would come to the therapy room to see your counsellor, we ask that you make contact with us at your appointment time. You and your counsellor will decide on a platform upon which to conduct your sessions, and your counsellor will be ready to receive your call on that platform at the appointed time. 

What about payment?

Payment can be made by BACS, Paypal, or we can invoice you so that you can pay by card via our online system. We ask that payment is made in advance of your therapy session. 

Can I see your contract?

You can, by clicking here.

I still have questions

You can make contact with us via the contact page on our website, by emailing, or by ringing our 24 hour voicemail service on 01823 765065. If you have a specific therapist in mind you can of course leave your message directly for that person, and they will contact you within one working day (depending on the time you make contact, you may even find that we've come back to you a lot sooner). If you want to leave a general message, then we will contact you via the medium you contacted us.

I'm a new client. What is an Initial Meeting?

The initial meeting is a chance for us to chat over the phone and work out your therapy goals. This initial meeting is free of charge, and normally lasts about 30 minutes. If you decide to have further sessions after this, then we will spend some time working through our therapeutic contract. This contract is a commitment from us both to engage in good therapy work for you.

This handy diagram explains the meeting some more, the only change from this is that we're now conducting it over the phone...!

Can you tell me more about you?

Feel free to read the about us section on this site, there you will find some more information on Cornerstone, and us.

I still have some questions, and I'm not yet ready to formally contact you...

That's okay, we don't bite! We'll happily answer your questions about therapy when you’re ready. At the right time for you, feel free to send us an email, or visit our Facebook or Instagram pages and DM us.




Resources Articles, podcasts, videos and more!

Chris Wallwork (MBACP)
Chris Wallwork (MBACP)

Chris has a management and coaching background, with over 20 years experience of delivering positive change for individuals and teams.

Robin Boult (MBACP)
Robin Boult (MBACP)

Working as a consultant counsellor, Robin brings a wealth of therapeutic experience to the Cornerstone team.

Rachael Horan (MBACP)
Rachael Horan (MBACP)

Working as a consultant counsellor, Rachael offers sessions to adults, children and young people.